For software support please contact our Hotline:
- by telephone on
- +49 6201 3941-14 between 8:00 am and 5:00 pm CET; (Germany)
- +1 248 299 4910 between 8:00 am and 5:00 pm Eastern Time; (USA)
- by email on
Our Hotline staff receive many e-mails that contain only a file and the name of the sender. Since our Hotline staff change regularly, we often have difficulty allocating such e-mails to error descriptions advised in prior telephone conversations. Hence we would request: Please include in each e-mail a brief description of your problem and your complete address details, including your telephone and fax number. Despite the advances of electronic communication, calling you back for a personal discussion is very often the quickest way of resolving a problem.